Skip to main content

F.A.Q.

Where are the shirts being shipped from?

USA/International orders are shipped from our fulfillment facility located in Buffalo, New York (via USPS FIRST CLASS MAIL)

Canadian orders are shipped from our fulfillment facility located in Toronto, Canada (via CANADA POST) 

Do you provide tracking numbers?

Yes, all orders going to the United States receive a tracking number in real time. International orders will receive a tracking number that may only be valid in the United States. Local carriers may continue to use the tracking number provided to update delivery information.

However, some addresses that cannot be verified through location software, or the use a P.O. Box or military address (APO/FPO), tracking numbers may not be provided.

Can I customize the color of shirt for my order?

Yes, we offer a number of different colors that we are able to print on, although some colors in some sizes are limited to availability.

How do I change the colour of my order?

It's simple, at checkout you'll have a box where you can directly notify us of any required changes or special instructions for your package. Just make a note of what color you prefer and we'll customize your order. Please note that 5XL and 6XL sizes are very limited in colours other than Black and White.

IMPORTANT: the color of the designs NEVER changes! If you modify the colour of your t-shirt the design will always remain the same. This means that white designs will ALWAYS appear white (so if you choose a white shirt with a white design it won’t look good). Black designs will ALWAYS appear black (so if you choose a black shirt with a black design it won’t look good) etc. Please keep this in mind when choosing your preferred shirt colours.

What colors do you offer?

We offer more than 20 different styles of t-shirts, including:
Black, Charcoal Grey, Daisy, Dark Chocolate, Forest Green, Gold, Irish Green, Light Blue, Light Pink, Military Green, Navy, Orange, Other, Purple, Red, Royal Blue, Sport Grey, Tan, White and three styles of ringers, including Black, Navy and Red.

What method of payment do you accept?

Currently, all payments go through PayPal for payment but you may use your debit or credit cards to purchase items.

What is the average wait time?

Our t-shirts are made-to-order, so there is some time required to print and dry the shirt and prepare it for shipping. In some cases, it can be processed the same day, but we can't guarantee it. All shirts will be processed and sent for shipping in two to three business days after you place your order.  Once the shirt has been created and shipped out, you will recieve tracking information (for orders with the United States and Canada) which will give you an estimated date of delivery.  Please note processing times can vary, specifically during peak season (November-December). 

The average wait times are estimates for each country. Shipments can vary on carriers and holiday schedules: 

United States: 3-5 business days

Canada: 4-8 business days

International Countries: 15-20 business days

How much is shipping?

The cost for all orders shipped within the United States is $4.95 (USD).  The shipping cost is one flat rate.  Whether you order one, two or ten shirts, shipping will only be $4.95.  There is an additional fee for some items such as hooded pullovers ($19 USD per item).

The cost of most orders shipped within Canada is $6.95 (USD). The shipping cost is one flat rate.  Whether you order one, two or ten shirts, shipping will only be $6.95.  There is an additional fee for some items such as hooded pullovers ($19 USD per item).

Please note there is aditional cost of international orders.

Do you offer rush shipping?

All orders are processed and shipped as quickly as possible. However we understand sometimes you need (or want!) your shirt faster than the above noted times. At this time we offer the option to Fast Track your order. For an additional $3 USD per item, please select the Fast Track option at check out and your order will be processed within one business day. 

Refunds

We use the latest DTG (Direct to Garment) technology, which allows us to print-on-demand. Since all our shirts are made-to-order we currently do not accept refunds or exchanges.

What is your Return Policy?

Only orders that are defective upon arrival may be returned at this time. Defective items include: rips, incorrect size, style or extreme color errors by manufacturer and incorrect items.  If you believe you have received a defective item, please email theshirtfoundry(a)gmail.com and include details of the defect as well as a picture of the product. Please notify us of your defective item within three days of receiving your order.

**Please note the print on shirts may appear different from the image that appears on theshirtfoundry.com. 

**Defective items do not include discrepancies with the print, including quality.  

**Modified items (shirt color or size changes) may not be returned at this time.